Wipro BPO Solutions Ltd - Associate/Sr. Associate -(NonTechnical)

Nov 29, 2009

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Wipro BPO Solutions Ltd
Recruiter wants you to directly approach the venue with your profile details
Experience: 0 - 2 Years
Location: Pune
Education:
UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A - Management,B.Com - Commerce,B.Ed - Education,B.Pharma - Pharmacy,B.Sc - Any Specialization,B.Tech/B.E. - Any Specialization, BCA - Computers, BDS - Dentistry, BHM - Hotel Management, BVSC - Veterinary Science, LLB - Law, MBBS - Medicine
PG - Post Graduation Not Required
Industry Type:BPO/ITES
Role: Associate/Sr. Associate -(NonTechnical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Job Description
* Responsible for customer service turnaround within set time frames.
* Minimize customer dissonance, optimize charge out and cost per transaction.
* Monitor customer satisfaction levels and participate in developing improvement plans.
* Maintain customer and vendor databases.
* Implementation of new negotiated facilities services and programs.
* Ensure accurate documentation of customer profiles.
* Handle written customer correspondence on behalf of operations.
* Communicate with operations staff on client issues, policy change etc.
Desired Candidate Profile
Eligibility Criteria:
Age: 18 to 45 years
Education: UNDERGRADUATES/GRADUATES MCM/MCA/PGDCA/MBA/BE/Btech NEED NOT APPLY
BE/BTECH with 1 year of irrelevent work experience can apply for Voice process
Experience: FRESHERS can also apply
PROCESS DETAILS: VOICE/ NON VOICE Process involving NIGHT SHIFTS as work hours.


Incase you fulfill the above criteria kindly walk in @ the address mentioned below between 11AM and 6PM:
Wipro BPO (Monday to Saturday)
FC Annex, 1215, Shivajinagar,
Landmark: Lane opposite Fergusson College Gate 2
Lane adjacent to Hotel Savera
Next to TATA CAPITAL
Documents to be carried for the interview:
2 passport size photographs in color
2 printed copies of your resume
1 photo identity proof (original + photocopy)
CANDIDATES WHO HAVE APPLIED IN THE LAST 1 MONTH NEED NOT APPL Y
Company Profile : We are the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. We provide comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. In the Indian market, we are a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, we provide IT solutions and services for global corporations.
Contact Details
Company Name: Wipro BPO Solutions Ltd
Website: http://www.careers.wipro.com/bpo
Executive Name: Wipro BPO
Address:
Wipro BPO Solutions Ltd
FC Annex, 1215, Shivaji nagar.
Lane Opp Fergusson College Main Gate.
Next to Tata Capital. FC Road
PUNE,Maharashtra,India 411005
Telephone: 20-91-66204535