<TITLE>iEnergizer</TITLE>

Oct 20, 2009

iEnergizer is one of the most progressive International Call Centers in Asia Pacific region, located in Noida near New Delhi, India. It undertakes Business Process Outsourcing (BPO) projects in voice based & web based processes as well as provides back office support in Finance, Banking , HR , Claims processing - Insurance, Healthcare etc to leading Fortune 500 companies around the world. iEnergizer makes use of the latest state-of-the-art infrastructure with world class standards in networking like earth station, IPLCs to provide instant connectivity to it's global customers through calls, e-mails, chat etc. Designation Urgently Required Team Leaders- Day shift!, Domestic Process Job Description WALK IN INTERVIEWS :    Oct 21st (Wednesday) to Oct 23rd(Friday) Time : 11:00AM to 3:00PM Contact : 9711000223; 0120-3245852 / 53     * Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA. Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters. * Floorwalks regularly for at least 5 ½ hours per day to supervise, coordinate, and monitor the activities of customer service associates to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. * Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances. * Listens to calls and coaches the team to enhance performance. * Monitors the calls taken by the associates and provides them feedback. * Holds team briefing and de- briefings before and after each shift. * Organizes weekly team meetings to update the associates on any process changes, quality issues and team SLA and KPIs. Initiates and administers the rewards and recognition program for the team. OTHER GENERIC DUTIES * Updates self regularly on the process changes, process manuals * Ensures safe handling of systems and equipment provided.   Desired Profile A Team Leader leads and coordinates a large team of customer service executive and ensures all operational duties are carried out in accordance with scheduled rosters and documented policies, and the SLAs set by the client are met.   Experience 2 - 5 Years Industry Type BPO/ITES Functional Area ITES/BPO/KPO, Customer Service, Ops. Education UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required Compensation: Rupees 1,75,000 - 2,25,000 Location Noida Keywords Team Leader, Domestic, Telecom Contact Rajiv IENERGIZER (Granada Services Ltd) A-37, Sector-60 NOIDA,Uttar Pradesh,India 201301 Telephone 91-120-2580110 Email careers@ienergizer.com Website http://www.ienergizer.com Job Posted 20 Oct     Print this Job  |